I’ve dedicated over three decades to studying and understanding the art of leadership, and I’ve discovered that the key to success lies in mastering ‘people skills’. It’s a delicate dance, akin to playing a game of chess, where your words and actions can make all the difference.
My journey has taken me through various corporate leadership roles, including prestigious companies like The Coca-Cola Company, Hershey, and Ralston Purina. During this time, I’ve learned that effective leadership isn’t just about what you say; it’s about how you say it and, more importantly, how you navigate the complex web of human interactions.
One of my most memorable experiences was a high-stakes workshop in Moscow. I found myself navigating cultural differences, political disagreements, and personal challenges while trying to forge a partnership between two global teams. This experience highlighted the critical role of diplomacy in leadership, especially when emotions run high and conversations take unexpected turns.
So, what are the essential habits for developing strong people skills? Here are six practical tips I’ve honed over the years:
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Think Before You Speak: A wise mentor once advised me, ‘Just because you think it doesn’t mean you have to say it.’ I’ve learned to listen intently, process the information, and then decide on an appropriate response. Sometimes, the best response is no response at all. It’s like keeping the toothpaste in the tube – some thoughts are best left unexpressed.
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Choose Your Words Carefully: Effective communication is an art. It’s like playing chess in your mind; you must think ahead, considering the potential consequences of your words and the outcome you wish to achieve. The Chinese philosopher Lao-Tzu wisely said, ‘Respond intelligently, even to unintelligent treatment.’ Anticipating outcomes allows you to prepare a thoughtful response.
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Stay Cool: Life will throw surprises your way, and it’s crucial to maintain your composure. Identify your triggers – the situations or comments that set you off. Instead of reacting with hostility, adopt a graceful and considerate approach. Lead by being a calming presence during conflicts or crises. Simple techniques like deep breathing, pausing before speaking, or actively listening can make a significant difference.
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Master Non-Verbal Communication: Psychologists emphasize that a staggering 93% of communication is non-verbal, encompassing body language and tone of voice, with only 7% being the actual words. People can read your body language like an open book. A simple smile or a softened tone can convey warmth and openness.
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Embrace Diversity of Thought: Everyone has an opinion, and as a leader, it’s vital to understand these perspectives. Ask probing questions, listen without judgment, and seek common ground. By exploring different viewpoints, you open yourself to new insights and a deeper understanding of your team.
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Focus on Relationships: In many cultures, including Russia, building strong relationships is a prerequisite for achieving success. Establish trust and forge connections before diving into tasks. Informal interactions and rapport-building are essential for long-term collaboration. My experience in Russia taught me that trust is the foundation upon which effective partnerships are built, and it can be earned in unexpected ways.
And this is where it gets interesting… How do you navigate these people skills in a world where AI is increasingly shaping our communication? Are there unique challenges and opportunities that AI brings to the table? I’d love to hear your thoughts in the comments below!